Return & Refund Policy
Last Updated: June 4, 2026
At Bravhale™, customer satisfaction is extremely important to us. We want you to feel confident when shopping on our website. This Return & Refund Policy explains the conditions for returns, replacements, exchanges, and refunds.
1. Return Window
We offer a 30-day return period beginning on the date your order is delivered.
To qualify for a return, the product must meet the following requirements:
✔ Unused and in original condition
✔ Free from signs of wear, damage, or alteration
✔ Returned with original packaging and accessories
✔ Accompanied by proof of purchase or order confirmation
Products that do not meet these requirements may not be eligible for a refund.
2. Requesting a Return
Before returning any item, you must first obtain return authorization from our support team.
To begin a return request, please contact:
Email: service@bravhale.com
When contacting us, please include:
• Order Number
• Full Name
• Product Name
• Reason for Return
If your request is approved, we will provide instructions for the return process.
Please do not send merchandise back without prior authorization, as unauthorized returns may be refused.
3. Products Damaged During Delivery
We carefully inspect products before shipment; however, shipping damage can occasionally occur.
If your order arrives:
• Damaged
• Defective
• Missing parts
• Different from what was ordered
Please contact us within 72 hours of delivery and provide photographs showing the issue.
Our team will review the situation and determine an appropriate resolution, which may include a replacement, exchange, or refund.
4. Non-Returnable Products
Certain items are not eligible for return or refund, including:
• Customized or personalized products
• Gift cards
• Clearance or final-sale merchandise
• Products damaged due to misuse, neglect, or improper operation
• Items returned without original packaging or essential components
• Products showing excessive signs of use beyond normal inspection
Shipping charges paid at checkout are generally non-refundable unless the return results from our error.
5. Exchanges
If you would like a different product, model, or variation, we recommend submitting a return request for the original item and placing a new order once the return has been approved.
This helps ensure the fastest processing and product availability.
6. European Union Consumer Rights
Customers located within the European Union may be entitled to a statutory 14-day withdrawal period under applicable consumer protection laws.
During this period, eligible customers may cancel or return their order without providing a reason.
Returned items must:
✔ Remain unused
✔ Include original packaging
✔ Include proof of purchase
This right applies independently of our standard 30-day return policy where required by law.
7. Refund Processing
Once a returned item is received, our team will inspect the product and determine eligibility for a refund.
If approved:
✔ Refunds will be issued to the original payment method
✔ Confirmation will be sent by email
✔ Processing generally occurs within 5–10 business days
Please note that financial institutions and payment providers may require additional time before the refund appears in your account.
8. Late or Missing Refunds
If you have received refund approval but have not yet received the funds:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
Many financial institutions require additional processing time before refunds become visible.
If more than 15 business days have passed since receiving refund confirmation, please contact us at:
9. Return Shipping
Customers may be responsible for return shipping costs unless:
• The item was damaged during transit
• The incorrect item was received
• The product arrived with a manufacturing defect
When applicable, Bravhale™ may provide a prepaid return shipping label.
Return shipping arrangements will be communicated after the return request has been reviewed and approved.
10. Contact Us
If you have questions regarding returns, exchanges, refunds, or warranty-related concerns, our customer support team is here to help.
Bravhale™ Customer Support
Company: CG Appliance Inc
Brand: Bravhale™
Email: service@bravhale.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Bravhale™.
We are committed to providing reliable products and responsive customer support for every order.